1. Collection of Information
- Active collection of Personal Data from you: Cipla only collects Personal Data that you enter into data fields on Cipla websites, when prompted. For example, you may submit or share your name, postal address, e-mail address, profession, photograph, medical records and/or other personal information to create a user account and in order to receive information about various subjects and services, wherever applicable. To protect your privacy, please do not provide Cipla with any information that is not specifically requested. When you register using your other accounts like on Facebook, Twitter, Gmail etc. we shall retrieve information required for your registration from such account to continue to interact with you and to continue providing the services, wherever applicable.
- Passive Collection of information: Cipla only collects Personal Data that you enter into data fields on Cipla websites, when prompted. For example, you may submit or share your name, postal address, e-mail address, profession, photograph, medical records and/or other personal information to create a user account and in order to receive information about various subjects and services, wherever applicable. To protect your privacy, please do not provide Cipla with any information that is not specifically requested. When you register using your other accounts like on Facebook, Twitter, Gmail etc. we shall retrieve information required for your registration from such account to continue to interact with you and to continue providing the services, wherever applicable.
2. Intended Use of Personal Data
- Cipla will use the Personal Data you provide through the website to respond to your questions, have efficient communication and to provide you with efficient service. After you have entered Personal Data into a form or data field on the website, Cipla may use certain identifying technologies to allow that website to “remember” your personal preferences, such as sections of the website that you visit frequently and, if you choose, your login credentials.
- Cipla shall collect, store and use your information in compliance with all applicable laws. You can choose to limit the amount and type of Personal Data that Cipla receives about you, by choosing not to enter any Personal Data into forms or data fields on the website. However, please note that some of our online services can only be provided to you if you provide us with appropriate Personal Data. Other parts of the website may ask whether you wish to opt in for being a part of our contact lists for newsletters, promotions and additional services that may be of interest to you. For example, in accordance with applicable laws and with your consent, we will use your email address to send you news and newsletters, special offers, and promotions, and to contact you with other information, that we think may be of interest to you.
3. Spamming
We do not support “spamming”. In accordance with your preferences, we may send periodic emails to you, if you have opted for them. You may choose to opt out at any time from receiving such periodic emails or marketing-related information through the link included in our emails.
4. Non‐Disclosure of Information
- Personal Data shared by you on the website may be accessed by Cipla and its authorized third-party service providers. We do not transfer or share your Personal Data to non-affiliated parties without your consent for any purposes. Cipla may share your Personal Data with a third-party service provider, if it is required for further processing, or in connection to providing you updates and periodic emails if you have opted for them, or in connection to efficiently providing you with our services. We take adequate measures to safeguard your rights and Personal Data by entering into agreements in line with applicable laws for the intended purpose and shall ensure all such third-parties comply with the same level of data protection as Cipla, if not more.
- We may be bound to share your Personal Data with government authorities upon their request, in order to comply with applicable laws, or for the purposes of prevention/detection/investigation of offences or cyber incidents.
5. Protection of Personal Data
- Cipla will maintain adequate technical and organizational security measures to protect Personal Data.
- We will retain your Personal Data for as long as necessary to fulfil the purposes for which the Personal Data was collected, including for the purposes of satisfying any legal requirements and/or defend against legal claims or for other legitimate purposes. We may continue to retain your Personal Data in anonymized form for analytical and research purposes.
6. Links to other websites
This Privacy Policy applies only to Cipla’s website. Cipla may provide links to other third-party websites which we think may be of interest to you. Please note that Cipla is not responsible for the content on such website, your access to such third-party website links, security of your Personal Data or any information collected by such website.
7. Cookies
- Cookies are alphanumeric identifiers with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Please note that a cookie in no way gives us access to your computer/device and cookies cannot access any other information on your computer/device.
- Our website uses such cookies to collect information and to improve our services. They may be used for the purposes of managing your preferences, maintaining and optimizing security, marketing, communication, analytics, and research.
- We will retain your Personal Data for as long as necessary to fulfil the purposes for which the Personal Data was collected, including for the purposes of satisfying any legal requirements and/or defend against legal claims or for other legitimate purposes. We may continue to retain your Personal Data in anonymized form for analytical and research purposes.
- We majorly use the following types of cookies:
- Essential Cookies or Strictly Necessary Cookies: These cookies are essential to the functioning of our website and for you to move around the website. Without these cookies, certain features of the website may not function. No information about your browsing habits is gathered by these cookies.
- Functional Cookies: These cookies remember how you prefer to use our website and improve the way our website works. These remain on your computer/device for a limited period of time.
- Performance Cookies: Some cookies help us with the performance and design of our website. For example, these cookies show us statistics such as which are the most frequently visited pages on the website, help us record any difficulties you have with the website, and whether our publicity is effective or not.
- Targeting or Tracking Cookies: On certain pages of our website, we use cookies to help us understand your interests as you browse the website, so we can tailor and deliver to you a more personalized service in the future. This assists us in delivering relevant, interest-based information to you.
- At any time, you have the option to change/control your cookies through your browser settings. However, if you do turn off cookies in your browser, please note that you may not be able to fully experience some of the features our website.
8. Use of our websites and mobile application by children
Cipla does not knowingly collect or use any Personal Data from children (“children” shall be defined as those who are younger than 18 years of age) on this website. We do not knowingly allow children to communicate with us or use any of the services on this website. If you are a parent or guardian and become aware that your child has provided us with Personal Data, please contact us on globalprivacy@cipla.com and we will work with you to address this issue.
9. Right to your Personal Data on our website
Right to Access information about Personal Data allows you to:
- Request a summary of Personal Data being processed and the processing activities undertaken by us.
- Identities of all other third-party service providers appointed by Cipla with whom the Personal Data has been shared by us, along with a description of the Personal Data so shared.
However, this right cannot be exercised if the Personal Data is shared to any other individual or entity, who is lawfully authorized to obtain such Personal Data for the purposes of prevention/detection/investigation of offences or cyber incidents.
- Right to correction and erasure of Personal Data can be exercised in case the data processed by us based on your previously given consent is inaccurate or needs revision then you can make a request for correction, completion or updating it. We will make sincere efforts to fulfil your request unless retention of the same is necessary for the specified purpose or for compliance with any law for the time being in force.
- Right of grievance redressal enables you to raise any grievance that you may have regarding our processing activities of your Personal Data.
- Right to nominate enables you to nominate a representative, who shall in the event of death or incapacity exercise your rights related to personal information processed, collected, or shared by us.
For exercising your rights, we may need to request certain information from you for ascertaining your identity and confirming that you are entitled to exercise the same. These rights can be exercised by writing to us at on globalprivacy@cipla.com.
We try to respond to all such legitimate requests without delay. Occasionally, it may take us longer if your request is particularly complex or you have made several requests. In this case, we shall notify you and keep you updated.
10. Change in Policy
This Privacy Policy was last updated on 6th December 2024 and is effective as of that date.